Policies and important information

 Final headcount is confirmed 7 day prior to the event. Please confirm guest list. You will be responsible for all guests confirmed at final head count. Refunds cannot be issued for no shows. Each booking is staffed in advance based on the confirmed amount of guest. 

Final payment is due 7 days prior to your scheduled event.  NO EXCEPTIONS. Payments may be made via debit or credit card. Please be advised that all card payments are subject to a 3% processing fee. 

Refunds cannot be issued for guest that do not show up for scheduled events. Each event is staffed specifically to the confirmed guest count.

Gratuity: It is not expected or required but certainly appreciated

Deposits: 

All hosted parties require a $50 deposit that will be applied towards your final balance. 

Outdoor tent rental requires a $100 deposit

Travel Fee: All travel fees are mileage based from zip code 75201 to your location. 

0-24 miles included in package- no travel fee

25-50   miles $50

51 miles plus miles is negotiable

However,  we may decide that a location is too far or not easily accessible for our  staff.

If you must cancel your party for any reason, the following refund policy applies:

Deposits and final payments are non-refundable. 

 If you need to reschedule, we will gladly offer an alternative party date for your consideration at no additional cost.

In the event of inclement weather, severe illness or other unforeseen emergencies, we reserve the right to cancel any event and offer an alternative party date at no additional cost.

If you need to reschedule within 1 week of your event date a $10 rescheduling fee applies.

Arrival Time: Our party staff will arrive approximately 45 minutes - 1 hours prior to your event for setup.

Pets: Please remove all pets from the party area prior to our arrival.

Parking: Please leave some space for us to park near an entrance where we will not be blocked in. We would appreciate easy access; we have a lot of heavy items to carry into your birthday party!

Cleaning: In addition to cleaning up our equipment after each event, our party team makes every attempt to protect your surfaces. We are not responsible for cleaning costs incurred by damages from party guests.

Event Space: Please ensure there is an open, clean and clear space for the staff to setup. If you have question or are unsure if your space will be adequate for your package choice, please contact our staff for a consultation. Due to the risk of damage or injury our hostesses DO NOT MOVE FURNITURE. Please have the area be cleared out PRIOR to our arrival. To ensure you have the absolute best experience, we recommend adequate space for guests at your party. 

Your spacing requirement will depend on the amount of tents needed. On average, a large living room or den area, bonus room, or the use of multiple rooms in a home will suffice. Please let us know, when booking, how much space will be available.

Provide a smoke-free environment. Please keep guests, children, and/or parents clear of the activity area as we have a set time for setup and breakdown.

Locations: We are happy to execute your event at your location of choice, however in the event that your location choice does not allow or services or denies us access to the venue of choice your payment will be forfeited. It is the customers’ responsibility to ensure our services are allowed. Any fees associated with the location are solely the responsibly of the customer

If your final head count is changed within seven days of your event, you will be charged a $10 per guest rush fee to accommodate. Payments not received within this time frame will result in the cancellation of your party as mentioned in our Policies. There is no exception to this policy.

Photos may be taken by staff for promotional purposes during the event. Photographs taken during your event by Pamper Me Cute may be used for advertising, display, and website and internet promotion at our discretion

If the staff must park more than 40 feet from your location entrance a $20 fee will be added to your invoice. 

To avoid this extra fee, reserve a parking space directly in front of your service location for the party duration.

An extra $25 fee will be charged to any location with more than one flight of stairs.