Policies, TERMS & CONDitions

 The final headcount must be confirmed 7 days before the event. Please ensure your guest list is accurate at that time. You will be responsible for the number of guests confirmed in the final headcount. Please note that refunds cannot be issued for no-shows, as staffing is arranged in advance based on the confirmed number of guests. 

Final Payment: The full balance is due 7 days before your scheduled event. No exceptions will be made. Payments can be made via debit or credit card, but please note that all card payments incur a 3% processing fee.

Refunds: Refunds are not available for guests who do not attend the event. Each event is staffed based on the confirmed guest count.

Gratuity: While not expected or required, gratuity is always appreciated.

Deposits:

• A $50 deposit is required for all hosted parties and will be applied to your final balance.

Travel Fee: Travel fees are mileage-based from zip code 75201 to your location:

• 0-24 miles: Included in the package (no additional fee)
• 25-50 miles: $50
• 51+ miles: Please contact us 

Please note that we may determine if a location is too distant or difficult for our staff to access.

1. Cancellation Notice Period:

• More than 7 days before the event: Full refund minus a 10% processing fee.
• Less than 7 days before the event: No refund.

2. Rescheduling:

• You can reschedule the party once at no additional charge if done more than 7 days before the original event date, subject to availability.
• Rescheduling within 7 days of the event will incur a 25% rescheduling fee.

3. Late Arrivals:

• If a party starts late due to the client’s delay, the end time will remain the same. The full-service fee still applies.

4. Inclement Weather (if applicable):

• For outdoor events, if weather conditions make it unsafe or impractical, you may reschedule the event with no additional fee.

5. No-Show Policy:

• If no communication is made and the party is missed without prior notice, no refund or rescheduling will be provided.

6. Emergency Cancellations:

• If the cancellation is due to an emergency or unforeseen circumstances, please contact us as soon as possible. We will work with you to offer a fair solution, such as rescheduling or partial refund, based on the situation.

Arrival Time: Our party staff will arrive approximately 45 minutes to 1 hour before your event to set up.

Pets: Please remove all pets from the party area prior to our arrival.

Parking: Ensure there is space for us to park near an entrance without being blocked in. Easy access is appreciated, as we will be carrying heavy equipment into the event.

Cleaning: While our team will clean up our equipment and take care to protect your surfaces, we are not responsible for cleaning costs resulting from damage caused by party guests.

Event Space: Please provide an open, clean, and clear area for our setup. If you’re unsure whether your space is adequate for your chosen package, contact us for a consultation. Our staff does not move furniture, so please ensure the area is prepared before our arrival. For the best experience, adequate space for your guests is recommended.

Smoke-Free Environment: Ensure the event area is smoke-free and keep guests, children, and/or parents away from the activity area during setup and breakdown.

Locations: We are happy to host your event at your chosen location. However, if your venue does not permit our services or denies us access, your payment will be forfeited. It is your responsibility to ensure our services are allowed at the venue. Any associated fees are the customer’s responsibility.

1. Changes Within 7 Days of the Event:

• If the final head count is changed within 7 days of your scheduled event, a $10 per guest rush fee will be applied to accommodate the adjustment.

2. Payment for Additional Guests:

• Payments for additional guests must be received within 24 hours of notifying us of the change. Failure to do so will result in the cancellation of your additional guest request. 

3. No Exceptions:

• Please note, there are no exceptions to this policy. We recommend finalizing your guest list as early as possible to avoid additional fees and potential cancellation.

1. Photography During Events:

• Our staff may take photographs during your event for promotional purposes.

2. Use of Photos:

• Photographs taken by Pamper Me Cute during your event may be used for advertising, display, and promotion on our website and other internet platforms at our discretion

3. Consent:

• By booking with us, you consent to the use of photographs from your event for the purposes described above. If you prefer that no photos of your event be used, please notify us in advance.

4. Privacy:

• We respect your privacy and will ensure that all photographs are used in a manner that aligns with our professional standards.

1. Parking Fee:

• If our staff must park more than 40 feet from the entrance to your event location, a $20 parking fee will be added to your invoice.

• To avoid this fee: Please reserve a parking space directly in front of your service location for the duration of the party.

2. Stair Access Fee:

• An additional $25 fee will be applied to any location with more than one flight of stairs.
• To minimize this fee: If possible, please inform us in advance about any stair access to your event location.

3. Policy Enforcement:

• These fees ensure that we can provide efficient and timely service. We appreciate your understanding and cooperation. 

Pamper Me Cute is committed to maintaining a safe and respectful environment for all employees and clients. We do not tolerate any form of violence, whether committed by or against our workers.

This policy applies to all locations where PMC Staff provides entertainment, including any form of communication such as phone calls, emails, and text messages.

• Verbal abuse or threats
• Yelling, swearing, or disrespectful language
• Aggressive or hostile behavior that causes fear of injury or emotional distress
• Intentional damage to property or personal items
• Acts related to or motivated by sexual harassment
• Physical injury or harm to another person

We are dedicated to preventing violence and ensuring that all interactions remain respectful and professional. Any behavior that violates this policy will be addressed promptly and may result in immediate cancellation of your event without refund or rescheduling.

Thank you for your cooperation in maintaining a positive and safe environment.

By booking our services you agree that Pamper Me Cute Mobile Parties LLC is not in any way be liable to you or to any other person for any damage, loss or injury suffered by yourself or any other persons while participating in the event, however such damage, loss or injury, may be caused, whether by our act, default, omission or negligence and you agree to indemnify Pamper Me Cute Mobile Parties LLC in respect of such injury, loss or damage.