Frequently Asked Questions

COVID 19

What changes have been made in response to COVID 19?

Effective June 1st 2020 all staff members will wear face coverings during all services (including tent setups).

All equipment will be sanitized upon arrival and pick up on location. (This will not replace current cleaning/sanitation process, this will be in addition to such process)

PMC Mobile Staff reserve the right to refuse service if any person demonstrates signs of fever or related symptoms.

If you believe you or any guest may be ill all scheduled events MUST be cancelled.

In the event that your scheduled event must be cancelled, PMC Mobile will working with all clients to reschedule for a later date.

What payment is required to start the planning process?

We require a $100 deposit for the outdoor Glamping tent rental

$100 deposit for all sleepover parties

$50 deposit for Spa and Glam Parties.

Deposit will be applied towards your final balance which is due 7 days prior to your event date.

Is there an age requirement for services?

No, however Spa and Glam parties are most suited for children ages 5 - 12

Are the sleepover or Glamping tents only for girls?

Absolutely not! We currently offer various themes for all including but not limited to the following:

•Camo Night

•Roblox

•Fortnite

•Game On

•Mine Craft

•Glow in the dark Party

•Ahoy Matey Sails Up!

Dont see a theme you like? No worries, give us a ring!

What's the standard hire period?

Standard hire for spa parties for 5-10 guest is 1.5 hours; 10-15 guest 2 hours 15+ guest 2.5 hours.

Standard tents and Glamping tents are usually left overnight and picked up the following day.

If you wish to hire for more than one night or are interested in tent rentals for a day party just make a note in your booking and we can arrange it (additional night rate applies).

How are your tents and linens and equipment cleaned?

All sheets and tent covers and robes are laundered after each rental using sensitive washing detergent. All decorative pillows and decorative items are steam sanitized and sprayed with disinfectant after each collection.

What happens if the weather turns bad and I’ve booked an outdoor party?

If bad weather strikes last-minute, we will always work with you to reschedule your birthday party on an alternate date. If you do not have any flexibly on the day and time of your party, we do recommend our indoor party packages.

How do I book a party?

Simply visit our book today tab, select online pre-booking, then select your desired package, date and time. Once complete you will receive a notification via text and email with instruction on how to secure your booking with your deposit.

What is the standard rental period for tents?

Tents are setup and left at your location at your scheduled set up time. They are picked up the following day. Pick up times are arranged at the time of drop off.

Can I rent tents for more than one night?

Yes, simply let your Pamper Specialist know at the time of booking.

I've booked online, now what? How do I make my deposit?

Once you have booked online through our online booking system, you will receive an automated email confirming you booking request has been received,

You will then be assigned a Pamper specialist within 48 hours and receive a second email notification that will have the details of your event and a secure link to make your deposit,