Frequently Asked Questions

COVID 19

What changes have been made in response to COVID 19?

Effective June 1st 2020 all staff members will wear gloves and face coverings during all services (including tent setups). 


All equipment will be sanitized upon arrival and pick up on location. (This will not replace current cleaning/sanitation process, this will be in addition to such process)


PMC Mobile Staff reserve the right to refuse service if any person demonstrates signs of fever or related symptoms.  

If you believe you or any guest may be ill all scheduled events MUST be cancelled.

In the event that your scheduled event must be cancelled, PMC Mobile will working with all clients to reschedule for a later date.


What payment is required to start the planning process?

  

We require a $200 deposit for Glamping parties, $100 deposit for sleepover parties and a $50 deposit for spa parties to secure your booking. Deposit will be applied towards your final balance which is due 7 days prior to your event date. inspection of tents, if returned undamaged and or altered. 


Is there an age requirement for services?

 No, however our tents are not recommended for children under 6 years of age. 


Are the sleepover or Glamping tents only for girls?

  Absolutely not! We currently offer various themes for all including but not limited to the following:


•Camo Night

•Glow in the dark Party

•Ahoy Matey Sails Up! 


Dont see a theme you like? No worries, give us a ring!

What's the standard hire period?


Standard hire for spa parties for 5-10 guest is 1.5 hours; 10-15 guest 2 hours 15+ guest 2.5 hours.

Standard tents and Glamping tents are usually left overnight and picked up the following day.


 If you wish to hire for more than one night or are interested in tent rentals for a day party  just make a note in your booking and we can arrange it (additional night rate applies). 


How are your tents and linens and equipment cleaned?

  All sheets and tent covers and robes are laundered after each rental using sensitive washing detergent. All decorative pillows and decorative items are sanitized with disinfectant after each collection. 

What happens if the weather turns bad and I’ve booked an outdoor party?

 

If bad weather strikes last-minute, we will always work with you to reschedule your birthday party on an alternate date.  If you do not have any flexibly on the day and time of your party, we do recommend our indoor party packages.  

Can I use the the indoor tents outside?

Our indoor tents may be used outdoors only under covered areas (example: Covered Patio; Gazebo etc.) Indoor tents cannot be set up on grass or other similar surfaces. 

How do I book a party?

  Simply visit our book today tab, select online pre-booking, then select your desired package, date and time. Once complete you will receive a notification via text and email with instruction on how to secure your booking with your deposit. 

What is the standard rental period for tents?

  

Standard rental period is approximately 19 hours. For example, 2 pm delivery and set up and 11 am collection and pack up.

Can I rent tents for more than one night?

 Yes, simply let your Pamper Specialist know at the time of booking. 

I've booked online, now what? How do I make my deposit?

Once you have booked online through our online booking system, you will receive an automated email confirming you booking request has been received,


You will then be assigned a Pamper specialist within 24 hours and receive a second email notification that will have the details of your event and a secure link to make your deposit,