Mobile Kids Spa Policies, Terms & Conditions

The final headcount for all events, including our kids spa experience and pamper parties, must be confirmed 7 days before the event. However, for the DIY denim Jacket Package, a 10-day notice is required. Final payment is due at this time, so please ensure your guest list is accurate. You will be held responsible for the number of guests confirmed in the final headcount for spa parties. Please note that refunds cannot be issued for no-shows, as staffing is arranged in advance based on the confirmed number of guests.

Final Payment: The full balance for your kids spa experience is due 7 days before your scheduled event. No exceptions will be made. Payments can be made via debit or credit card, but please note that all card payments incur a 3% processing fee. 

Refunds: Refunds are not available for guests who do not attend parties. Each party is staffed based on the confirmed guest count. 

Gratuity: While not expected or required, gratuity is always appreciated. 

Deposit: A $50 deposit for spa and glitz and glam parties is required and will be applied to your final balance. A $100 deposit is required for all other packages and will be applied towards your final balance. 

Travel Fee: Travel fees are mileage-based from zip code 75201 to your location: 

0-24 miles: Included in the package (no additional fee) 

25-50 miles: $50 

51+ miles: Please contact us 

Please note that we may determine if a location is too distant or difficult for our staff to access.

1. Cancellation Notice Period:

No refunds for kids spa experience reservations.

2. Rescheduling:

You can reschedule your pamper parties once at no additional charge if done more than 7 days before the original event date, subject to availability. Rescheduling within 7 days of the spa parties will incur a 25% rescheduling fee.

3. Late Arrivals:

If a party starts late due to the client’s delay, the end time will remain the same. The full-service fee still applies for your kids spa experience.

4. Inclement Weather (if applicable):

For outdoor events, if weather conditions make it unsafe or impractical, you may reschedule the pamper parties with no additional fee.

5. Emergency Cancellations:

If the cancellation is due to an emergency or unforeseen circumstances, please contact us as soon as possible. We will work with you to offer a fair solution, such as rescheduling or a partial refund, based on the situation.

Arrival Time: Our party staff will arrive approximately 45 minutes to 1 hour before your kids spa experience or pamper party to set up.

Pets: Please remove all pets from the party area prior to our arrival.

Parking: Ensure there is space for us to park near an entrance without being blocked in. Easy access is appreciated, as we will be carrying heavy equipment into the spa parties event.

Cleaning: While our team will clean up our equipment and take care to protect your surfaces, we are not responsible for cleaning costs resulting from damage caused by party guests.

Event Space: Please provide an open, clean, and clear area for our setup. If you’re unsure whether your space is adequate for your chosen package, contact us for a consultation. Our staff does not move furniture, so please ensure the area is prepared before our arrival. For the best experience during the kids spa experience, adequate space for your guests is recommended.

Smoke-Free Environment: Ensure the event area is smoke-free and keep guests, children, and/or parents away from the activity area during setup and breakdown.

Locations: We are happy to host your pamper parties at your chosen location. However, if your venue does not permit our services or denies us access, your payment will be forfeited. It is your responsibility to ensure our services are allowed at the venue. Any associated fees are the customer’s responsibility.

1. Changes Within 7 Days of the Event:

If the final head count for your kids spa experience is changed within 7 days of your scheduled pamper parties, a $10 per guest rush fee will be applied to accommodate the adjustment.

2. Payment for Additional Guests:

Payments for additional guests attending the spa parties must be received within 24 hours of notifying us of the change. Failure to do so will result in the cancellation of your additional guest request.

3. No Exceptions:

Please note, there are no exceptions to this policy. We recommend finalizing your guest list for these unique pamper parties as early as possible to avoid additional fees and potential cancellation.

1. Photography During Kids Spa Experience: Our staff may take photographs during your kids spa experience for promotional purposes. 

2. Use of Photos: Photographs taken by Pamper Me Cute during your spa parties may be used for advertising, display, and promotion on our website and other internet platforms at our discretion. 

3. Consent: By booking with us for pamper parties, you consent to the use of photographs from your event for the purposes described above. If you prefer that no photos of your event be used, please notify us in advance. 

4. Privacy: We respect your privacy and will ensure that all photographs are used in a manner that aligns with our professional standards.

1. Parking Fee:

If our staff must park more than 40 feet from the entrance to your event location for your kids spa experience or pamper parties, a $20 parking fee will be added to your invoice.

To avoid this fee: Please reserve a parking space directly in front of your service location for the duration of the spa parties.

2. Stair Access Fee:

An additional $25 fee will be applied to any location with more than one flight of stairs. To minimize this fee: If possible, please inform us in advance about any stair access to your event location.

3. Policy Enforcement:

These fees ensure that we can provide efficient and timely service for your pamper parties. We appreciate your understanding and cooperation.

Pamper Me Cute is dedicated to providing a safe and respectful environment for all employees and clients during our pamper parties and spa parties. We do not tolerate any form of violence, whether committed by or against our workers.

This policy applies to all locations where PMC Staff offers entertainment, including any form of communication such as phone calls, emails, and text messages, essential for planning a delightful kids spa experience.

Prohibited behaviors include:

- Verbal abuse or threats

- Yelling, swearing, or disrespectful language

- Aggressive or hostile behavior that instills fear of injury or emotional distress

- Intentional damage to property or personal items

- Actions related to or motivated by sexual harassment

- Physical injury or harm to another person

We are committed to preventing violence and ensuring that all interactions during our pamper parties and kids spa experience remain respectful and professional. Any behavior that violates this policy will be addressed promptly and may result in immediate cancellation of your event without refund or rescheduling.

Thank you for your cooperation in maintaining a positive and safe environment.

By booking our pamper parties, you agree that Pamper Me Cute Mobile Parties LLC is in no way liable for any damage, loss, or injury suffered by you or any other participants during the kids spa experience. This includes any such incidents that may arise from our acts, defaults, omissions, or negligence. Furthermore, you agree to indemnify Pamper Me Cute Mobile Parties LLC in respect of such injury, loss, or damage incurred during our spa parties.

We offer a wide variety of professionally designed themes, including:

• Signature Spa 
• Pretty in Pink 
• Glam & Glitter 
• Princess Spa 
• Barbie 
• Taylor Swift 
• Unicorn 
• Mermaid 
• Butterfly Garden 
• Enchanted Fairy 
• Boho Chic 
• Parisian Glam 
• Hollywood Red Carpet 
• Tropical Paradise 
• Candyland 
• Rainbow 
• Pastel Dreams 
• Cowgirl Chic 
• Denim & Dazzle 
• K-Pop 
• Slumber Party 
• Tea Party 
• Paint Party 
• Trucker Hat Party 
• Fashion Runway 
• Pop Star 
• Sweet Treats 
• Winter Wonderland 
• Valentine's 
• Halloween 
• Christmas 

Don't see the theme you're looking for? We love bringing unique ideas to life! Our design team is happy to customize your party to match your child's favorite colors, characters, or interests. Just let us know your vision, and we'll create an unforgettable celebration.

Final Payment: The full balance for your kids spa experience is due 7 days before your scheduled event. No exceptions will be made. Payments can be made via debit or credit card, but please note that all card payments incur a 3% processing fee. 

Refunds: Refunds are not available for guests who do not attend the pamper parties. Each spa party is staffed based on the confirmed guest count. 

Gratuity: While not expected or required, gratuity is always appreciated. 

Deposit: A $50 deposit for spa and glitz and glam parties is required and will be applied to your final balance. A $100 deposit is required for all other packages and will be applied towards your final balance. 

Travel Fee: Travel fees are mileage-based from zip code 75201 to your location: 

0-24 miles: Included in the package (no additional fee) 

25-50 miles: $50 

51+ miles: Please contact us 

Please note that we may determine if a location is too distant or difficult for our staff to access.

1. No. We welcome guests of all ages! While there is no age requirement, each of our packages has a recommended age range to help ensure the activities and experience are the best fit for your child and their guests. If you're unsure which package is right for your celebration, our team is happy to help you choose the perfect option. 

 Our standard party experiences last approximately 2 hours, depending on the package selected and the number of guests. This includes guided activities, entertainment, and time for your guests to enjoy the experience. Some specialty packages or add-on services may extend the event duration.

If you have a specific schedule or time frame in mind, we'll be happy to help you choose the package that best fits your celebration.

 If severe weather is expected and your event can no longer be safely held outdoors, we'll work with you to explore available options. This may include moving the event indoors (if space allows), rescheduling to a mutually available date, or making other reasonable accommodations based on the circumstances.

Please note that light rain or normal weather conditions do not automatically qualify for rescheduling. Weather-related decisions are made at the discretion of PMC Mobile Parties and are based on the safety of our guests, staff, and equipment.

If you have concerns about the forecast leading up to your event, please contact us as soon as possible, and we'll be happy to discuss your options.

 Booking your party is easy! Simply visit our Book Online page, choose your preferred package, select your event date and time, and complete the booking request form.

Once your request is submitted, our team will review your information to confirm availability and ensure there are no scheduling conflicts. If your requested date is available, we'll prepare and email you an Event Summary, which includes your selected package, guest count, event details, important due dates, and what to expect leading up to your celebration.

Your event is officially reserved once your required deposit has been received.

Once your booking request has been submitted, our team will review your information to confirm availability and ensure there are no scheduling conflicts. If your requested date is available, we'll send you an Event Summary, which serves as a detailed overview of your celebration. It includes your selected package, guest count, event inclusions, important due dates, and what to expect leading up to your event.

Your required deposit must be paid to officially reserve your event. Payment instructions will be included with your Event Summary.

Your final payment is due 7 days prior to your event. On your final payment due date, an invoice will automatically be generated and sent to you. Until that 7-day deadline, you're welcome to make changes to your guest count or event details. Any final details will also be confirmed with you at or before the time your final payment is due.

We understand that plans can change. If you need to cancel or reschedule your event, please contact us as soon as possible so we can review your options.

Deposits are non-refundable; however, depending on the timing of your request and our availability, they may be applied toward a future event date. Requests received after final payment has been made are subject to our cancellation policy outlined in your Event Summary.

If you have any questions about your specific situation, our team is happy to assist and discuss the options available to you.

Please note: Last-minute cancellations or reschedule requests may be subject to additional fees.

We understand that delays can happen. However, to ensure all scheduled activities are completed on time and to avoid impacting other events, all parties begin at the scheduled start time. Unfortunately, we cannot extend your event to accommodate late arrivals.

We recommend encouraging your guests to arrive 10–15 minutes early so everyone can enjoy the full experience from start to finish.

If you're expecting several guests to arrive late, please let our team know as soon as possible. While we'll do our best to accommodate the situation, the event timeline will remain based on your reserved party time.